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Shipping and Returns

Let’s unpack the details together!

Shipping

When will I receive my order? 

Please allow 2-3 business days for processing and an additional 2-4 business days for delivery after your order has shipped.

Do you ship internationally?

We currently ship only within the United States but are looking forward to expanding to additional countries soon.

What are the shipping costs?

For shipping within the USA, standard shipping is FREE. For expedited guaranteed 2-day domestic shipping, the cost is $15.

How do I track my order? 

Once your order is shipped, you will receive a notification email that includes a tracking number and a link to check the status of your shipment.

Refund

The 30 Day Promise

If this is your first purchase and you're not fully satisfied with the results, you're welcome to return your order within 30 days of the purchase date for a refund. Please email us at info@bythegardens.com to initiate the process. We typically respond within 2-3 business days.

Can I return my order for are fund?

If this is your first purchase and you're not fully satisfied with the results, you're welcome to return your order within 30 days of the purchase date for a refund. Please email us at info@bythegardens.com to initiate the process. We typically respond within 2-3 business days.

For returning customers, we accept returns of unopened jars only.